For decades, business leaders have faced what I call the package software problem: Every enterprise system — ERP, CRM, CMS, PLM — carries an implied operating model. You don't just
Agencies are built to adapt. It's their superpower—and their curse. The same instincts that make them brilliant under pressure also make them nearly impossible to change. They
Originally published in MIT Sloan Management Review, September 23, 2025. Republished with permission.
There's a tendency to overmanage complicated collaborations. But additional meetings and structure put additional stressors
Unlocking the real potential of AI through organizational enablement
If you have been doing any reading at all on AI pilots these days, you'll notice a common theme,
(with apologies to Nietzsche)
To speak is to steer.
Even the gentlest words are not free of force.
“I’m sorry you’re feeling that way” — meant as care, offered
A quick email scan this morning revealed an interesting medium article, one that made the claim to have engineered the prompt, through trial and error of 137 prompts, that would
It started with a medium post that I read.
It suggested that if you really wanted to learn about yourself, you should ask ChatGPT to answer a specific prompt. It
Burnt-out teams, lackluster deliverables, unhappy clients, and your margin is dying. It’s time to get your agency back into shape.
Do you recognize this moment? You’re staring
Excerpted with revisions from my upcoming book, Unmanaged: Master the Magic of Creating Empowered and Happy Organizations.
How well are your managers doing? In our upcoming research brief on workers
